INTERNATIONAL SHIPPING OUTSIDE USA
If you would like your order shipped outside the USA, be sure to visit our Shipping Outside USA page.
SHIPPING & delivery INFORMATION
Most lace front wig orders will ship out the same business day from our Atlanta, Georgia warehouse if placed by 12 PM (EST). If the order must be styled such as a styled bang then it will usually require 3 additional business days to ship out. Orders are generally delivered within 2 - 3 business days. However, we also offer a number of items (mostly semi-full and full lace wigs) that must ship from our overseas warehouse and can require 5 - 7 business days before delivery. Please refer to the particular item to determine the estimated delivery time. Also, please note that these are estimated delivery times and not guaranteed. If you require guaranteed delivery service, please purchase our Expedited service.
Our business days are Monday through Friday, excluding holidays.
Please allow 1 - 2 additional days if you order a styled unit such as our SOFT YAKI BANGS wih layers. These items are styled on demand.
Most of our packages are delivered via USPS. However, we use a variety of carriers and currently do not allow you to choose the carrier you prefer to delivery your package.
REQUEST SIGNATURE CONFIRMATION
All orders are shipped out without signature confirmation unless you specifically request a signature. Requesting a signature can be done at checkout by selecting the USPS w/ signature option, the USPS Express option, or any of the UPS options. Platinum Wigs will not be held liable and will not replace any package that is lost or stolen where the customer waived the signature confirmation option. All packages are shipped to the billing address associated with the payment method used. If your billing address differs from you ship to address, you must complete our verification process which may delay your order.
Any shipment that needs to be re-shipped due to no error of Platinum Wigs will be charged an additional shipping fee even if the order initially ship out free of charge.
DOMESTIC SHIPPING COSTS
We offer Standard and Express shipping services. Standard packages are usually received within 3 business days of being shipped. If you require faster shipping, we also offer Express whch will be received the following Business day. If your order is placed online and the total is greater than $99 (before applicable taxes) then you can choose free standard shipping.
TRACK YOUR ORDER
Once your order is shipped, you will receive an email from us containing your tracking number. To track your order, simply visit the carrier's website and enter the tracking number. You may also log into your account to view your tracking number after your order has shipped. We will also be happy to email your tracking number to you. Please contact us at firstname.lastname@example.org.
SHIPPING DELAYS OR LOST ORDERS
Please be advised that Platinum Wigs assumes no responsibility for delays or lost orders. Once we assign the package to a carrier, the package is no longer in our control and becomes the carrier's responsibility. If your item is lost in transit, it will be replaced once a claim is placed with the carrier. Platinum Wigs does not accept any responsibility for lost or stolen items that occur after being delivered by the carrier.
FREE Shipping offer may change at anytime without notice.
Free Shipping promotion is only valid for online orders. Phone orders are not eligible for Free Shipping offer.
Entering promo code for Free Shipping offer is the responsiblity of customer. Free Shipping promo may not be taken for orders already placed. Customers with canceled orders will be assessed a shipping fee if reordering within 30 days of cancelation.
Returned items will be assessed a shipping and restocking fee.
This offer applies only to orders totaling over $99 (before applicable taxes).
Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for FREE Standard Shipping.
Applies to APO/FPO addresses when using a United States ZIP Code only.
Weekend delivery cannot be requested. We use a variety of carriers to deliver orders, and some do not deliver on weekends.
Cannot be used in conjunction with other promotional codes or gift cards.
You will not receive FREE Standard Shipping on your order if any eligible items are canceled, bringing the total below $100.
Orders receving free shipping are shipped out using our standard shipping service regardless of what shipping method is selected. So, if express shipping is required, please do not use a shipping coupon code.
Platinum Wigs does not ship outside the continental United States.
Platinum Wigs cannot be held liable if you enter an incorrect shipping address where the package is shipped to another address and cannot be recovered. We cannot issue refunds or discounts for address errors that were not made by us.