Platinum Wigs offers a hassle free return policy on our wigs.  If for any reason you are not 100% comlpetely satisfied with your purchase, return it for a refund or exchange.  We do not offer refunds or exchanges on accessories, sale items, closeout items, clearance items, or discontinued items.  All returns where no error in the order was made by Platinum Wigs are subject to a 20% re-stocking fee for stock and inventory wigs and a 50% re-stocking fee for custom wigs.

*Please allow 10-14 days once we have received your return to process and credit your credit card. 

In order to return your order,   you must contact us within 3 business days of receving the product and request a return authorization number by submitting a request via our Help Desk system.  The time that the order was signed for is considered the time the order was received.  If you return an item without a return authorization number, you will be subject to a $20 service fee if we accpet the returned unit.  The product has to be returned in its original state with no alterations made to include the following:

• Wig cannot be tried on  
• Wig cannot be worn
• Wig must be returned in the original packaging
• Wig lace cannot be cut, torn, dyed or altered in any manner
• Wig cannot contain any tape, glue or residue
• Wig cannot contain any chemicals, dyes, or other hair products
• Wig cannot be styled
• Wig's hair cannot be cut
• Wig cannot be washed or conditioned

There are NO EXCEPTIONS to this policy and it is subject to change without notice. 

Platinum Wigs wants to make your decision to purchase with us an easy one.  Please take your time, ask questions, and do your homework before making your purchase.  Our photos are very detailed, and we are always happy to assist you with your presales questions.  We enjoy educating our buyers about our products. Also, there is a ton of information on our site under the Frequently Asked Questions page.

We look forward to serving you and we appreciate your business.