Not only do we offer the highest quality human hair lace wigs, but we also offer the best return policy in the industry.  We understand that customers may be nervous making such a major investment online.  Therefore, we offer a hassle free return policy.

If for any reason you are not 100% comlpetely satisfied with your purchase, return it for a refund or exchange.  Standard units qualify for a complete refund, while custom units qualify for a 50% refund.  We'll be happy to issue you a store credit, exchange, or refund.  The choice is yours.  With the best free shipping policy online, Platinum Wigs will pay for shipping and handling not only to send your order, but also if you decide to return your order for any reason, we'll pay the costs.

Having this policy lets you know how confident we are in the quality of our hair.  Our competitors don't do this because they simply aren'tconfient in what they are selling.  In fact, many of them are selling cheap inferior human hair wigs and extensions that they are passing off as remy hair.  And because many of them operate overseas with no US address, they know you have no one to complain to.  Don't make this mistake looking for a bargain.

In order to return your order,   you must contact us by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. within 48 hours of receiving the product to request a return.  The time that the order was signed for is considered the time the order was received.  The product has to be returned in its original state with no alterations made to include the following:

• Wig cannot be worn
• Wig must be returned in the original packaging
• Wig lace cannot be cut, torn, dyed or altered in any manner
• Wig cannot contain any tape, glue or residue
• Wig cannot contain any chemicals, dyes, or other hair products
• Wig cannot be styled
• Wig's hair cannot be cut
• Wig cannot be washed or conditioned

There are NO EXCEPTIONS to this policy and it is subject to change without notice.  Again, standard units will receive a complete refund, while custom units will receive a 50% refund.

OKay, we are sure you get the picture.  Platinum Wigs wants to make your decision to purchase with us and easy one.  However, please take your time, ask questions, and do your homework before making your purchase.  Our photos are very detailed, and we are always happy to assist you with your presales questions.  We enjoy educating our buyers about our products. Also, there is a ton of information on our site under the Frequently Asked Questions page.

We look forward to serving you and we appreciate your business.