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Contact Us

Need Help? Contact us. The Platinum Wigs team is dedicated to providing you with a superior level of customer service. Please call our toll-free number: 1-877-246-5760 9:00 AM - 5:00 PM EST, Monday - Friday. Choose from any of the methods below to contact us.


EMAIL:  You can email us at customercare@platinumwigs.com at anytime and we will replay within 24 hours.*


CHAT: Chat with our agents 10:00 AM - 4:00 PM Monday - Friday. If we are offline, you can still click the chat icon to leave us a message and we will responde within 24 hours.*




CALL: You can reach us toll free at 1-877-246-5760 10:00 AM - 4:00 PM Monday - Friday. If you reach us during afterhours, please feel free to leave a voicemail and we will return your call within 24 hours.*



    *Please note that the time it takes us to respond to your message can be up to 36 hours if you call during the weekend or holidays.

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